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FavoriteGeneral and Operations Managers
This occupation is projected to have large numbers of job openings.
* Green economy activities and technologies are likely to cause significant change to the work and worker requirements. New tasks, skills, knowledge, credentials may be needed. Employment demand remains the same, but there is potential for an increase.
Description
Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
Sample Job Titles
Business Manager
Facilities Manager
Facility Manager
General Manager (GM)
Operations Director
Operations Manager
Plant Manager
Plant Superintendent
Production Manager
Store Manager
Skills
Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination
- Adjusting actions in relation to others' actions.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Negotiation
- Bringing others together and trying to reconcile differences.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Speaking
- Talking to others to convey information effectively.
Time Management
- Managing one's own time and the time of others.
Abilities
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Information Ordering
- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Knowledge
Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Economics and Accounting
- Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Tasks
Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Direct administrative activities directly related to making products or providing services.
Prepare staff work schedules and assign specific duties.
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
Perform personnel functions such as selection, training, or evaluation.
Plan or direct activities such as sales promotions that require coordination with other department managers.
Set prices or credit terms for goods or services based on forecasts of customer demand.
Work Activities
Communicating with Supervisors, Peers, or Subordinates
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coordinating the Work and Activities of Others
- Getting members of a group to work together to accomplish tasks.
Getting Information
- Observing, receiving, and otherwise obtaining information from all relevant sources.
Guiding, Directing, and Motivating Subordinates
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Identifying Objects, Actions, and Events
- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Interacting With Computers
- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Judging the Qualities of Things, Services, or People
- Assessing the value, importance, or quality of things or people.
Making Decisions and Solving Problems
- Analyzing information and evaluating results to choose the best solution and solve problems.
Monitor Processes, Materials, or Surroundings
- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Organizing, Planning, and Prioritizing Work
- Developing specific goals and plans to prioritize, organize, and accomplish your work.
Personality Traits
Achievement/Effort
- Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Adaptability/Flexibility
- Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Attention to Detail
- Job requires being careful about detail and thorough in completing work tasks.
Cooperation
- Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Dependability
- Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Initiative
- Job requires a willingness to take on responsibilities and challenges.
Integrity
- Job requires being honest and ethical.
Leadership
- Job requires a willingness to lead, take charge, and offer opinions and direction.
Self Control
- Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
- Job requires accepting criticism and dealing calmly and effectively with high stress situations.