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FavoriteFirst-Line Supervisors of Food Preparation and Serving Workers
This occupation is projected to have large numbers of job openings.
Description
Directly supervise and coordinate activities of workers engaged in preparing and serving food.
Sample Job Titles
Cafeteria Manager
Dietary Supervisor
Food and Nutrition Services Supervisor
Food Production Supervisor
Food Service Director
Food Service Manager
Food Service Supervisor
Kitchen Manager
Kitchen Supervisor
Restaurant Manager
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination
- Adjusting actions in relation to others' actions.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Instructing
- Teaching others how to do something.
Management of Personnel Resources
- Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Service Orientation
- Actively looking for ways to help people.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Speaking
- Talking to others to convey information effectively.
Abilities
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Far Vision
- The ability to see details at a distance.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering
- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Knowledge
Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education and Training
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Food Production
- Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Tasks
Perform various financial activities, such as cash handling, deposit preparation, and payroll.
Resolve customer complaints regarding food service.
Compile and balance cash receipts at the end of the day or shift.
Present bills and accept payments.
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
Train workers in food preparation, and in service, sanitation, and safety procedures.
Supervise and participate in kitchen and dining area cleaning activities.
Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
Work Activities
Coaching and Developing Others
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Communicating with Supervisors, Peers, or Subordinates
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coordinating the Work and Activities of Others
- Getting members of a group to work together to accomplish tasks.
Evaluating Information to Determine Compliance with Standards
- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Getting Information
- Observing, receiving, and otherwise obtaining information from all relevant sources.
Guiding, Directing, and Motivating Subordinates
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Identifying Objects, Actions, and Events
- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Making Decisions and Solving Problems
- Analyzing information and evaluating results to choose the best solution and solve problems.
Monitor Processes, Materials, or Surroundings
- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Training and Teaching Others
- Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Personality Traits
Adaptability/Flexibility
- Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Attention to Detail
- Job requires being careful about detail and thorough in completing work tasks.
Concern for Others
- Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Cooperation
- Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Dependability
- Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Initiative
- Job requires a willingness to take on responsibilities and challenges.
Integrity
- Job requires being honest and ethical.
Leadership
- Job requires a willingness to lead, take charge, and offer opinions and direction.
Self Control
- Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
- Job requires accepting criticism and dealing calmly and effectively with high stress situations.