Coronavirus (COVID-19) information

General:

Is Kilgore College closed?  No, Kilgore College remains open.  Spring Break has been extended for one week.  The only change is the transition of in-person classes to remote instruction (video conferencing, online, or in an alternative format) through the end of the spring semester. The library, computer labs, admissions, financial aid, registrar and counseling services remain open.

What is the best source for COVID-19 updates?  For the most up-to-date Kilgore College specific information please see this link www.kilgore.edu/COVID-19.  We recommend you seek additional guidance from the Centers for Disease Control (CDC) and World Health Organization (WHO).

Accessing Student Services by phone or online:

Are student services available if I choose not to come to campus?  Yes, services are still available to students by phone and web request.

Scheduling summer and/or fall classes:  Call (903) 983-8206 to schedule a video conference or telephone appointment.

Tutoring (The Zone in Kilgore):

1. Email a question to a tutor at TheZone@kilgore.edu and receive a response within 24 hours between Monday and Friday
2. Call (903) 988-7491 to speak directly with a tutor or leave a message, and a tutor will return your call within 24 hours between Monday and Friday.

Tutoring (The KC-Longview North Zone):

Request an appointment via remind app by enrolling in KC-Longview North Zone Tutor Lab.

• Text the number 81010 and text the message @kclong 
• Visit https://www.remind.com/join/kclong

Email lnzonetutors@kilgore.edu.

Disability accommodations:

Call Disability Services at 903-983-8682.

Mental health counseling:

Call (903) 983-8206 to schedule a video conference or telephone appointment.

International Student Services:

Call KC Office of Admissions and Registrar and ask for an available SEVIS Designated School Official at (903) 983-8606.

Transcript Requests:

Request a Kilgore College transcript:  https://www.kilgore.edu/future-students/transcript-request-form

New Students:

I plan to start to KC this summer or fall, can I apply online?  Yes, the admissions and financial aid processes can be accomplished online.

                Start the admission process:  https://www.kilgore.edu/future-students/new-students-start-here

                Start the financial aid process:  https://www.kilgore.edu/future-students/student-services/financial-aid

Can I check my admissions status online?  Yes, once the admissions application has been received and processed by KC Admissions, applicants can follow their status online at this link: https://accesskc.kilgore.edu/ICS   Be sure to check the email account you used on your admissions application for additional information. 

Can I monitor my financial aid status online?  Yes, once results from the FAFSA have been received and processed by the Office of Financial Aid, students can track their financial aid status online, https://accesskcaid.kilgore.edu/student/Logon.aspx?ReturnUrl=%2fstudent%2fPghome.aspx  Be sure to check the email address you used on your FAFSA for additional instruction.

Financial Aid:

If I make an adjustment to my courses schedule, will this affect my financial aid already awarded for this semester?    It might.  Students making any adjustments to their course schedules at this time, should contact Financial Aid before making any student initiated changes at 903-983-8211.

Kilgore College made changes to my existing course schedule, will this change effect my bill?  College mandated changes to student schedules will be made in the students’ best interest as possible and will not result in an additional charge or penalty to the student.

Students:

When do classes start following Spring Break?    Undergraduate credit courses (Biology, English, History, Mathematics, etc.) will resume remotely (video conferencing, online, or in an alternative format) beginning March 23, 2020.  Please watch your KC Email for additional faculty instructions.  Non-credit/continuing education classes (Certified Nursing Assistance, Fire Academy, Lineman Program, Police Academy, etc.) will be held on a case-by-case basis.  Your CE program will contact you with additional information and details.

How do I change my schedule from face-to-face to online classes?  KC is using the extra week of spring break to transition classes to a remote delivery mode (online, video conferencing, or alternate format).  No schedule changes are required of the student. Faculty are also preparing for this change. Please continue to monitor your KC email for additional details from your instructors.  Additionally, be sure to log into your courses on March 23 and participate as instructed.

How do I access my classes online?  Kilgore College utilizes the Blackboard Learning Management System for all courses.  Please see this link for additional information: https://www.kilgore.edu/academics/online-classes-elearning

How will KC continue to accommodate students with disabilities?  Accommodations will continue to be administered and Disability Services will continue operations to assist students learning remotely. If you need additional support or information, please call 903-983-8682.

I am a student worker/work study student, when do I return to work?   Student employees should consult with their supervisors regarding work schedules.  

Housing:

What if I can’t come back to check out from the dorm?

If you are not able to be on campus to move out and/or you have a friend or other proxy moving out for you, please remember the following: 

• You will need to send an email from your KC email to amason@kilgore.edu stating your proxy has permission to move your belongings out on your behalf.  You will need to include their name and the address on their form of identification for verification purposes.   
• Your proxy will need a form of identification to verify the address you provided.  Your proxy will also be asked to confirm your cell phone number. 
• Only items in your assigned room can be taken unless expressed written permission is submitted by your roommates. 

• Temporary key fobs will not be given out.  Campus Life will unlock your room one time to give your proxy access.

What is the procedure for moving out of the residence halls?

• If you are currently on campus, you can begin moving out immediately and will need to complete your move-out by March 22. You do not need to sign up for a check-out time.
• If you are currently away from campus, you will have until March 22 to collect your belongings and check out of your room. You will need to sign up for a check-out time slot through a link received March 14 through your student email.
• Check out at the front desk of your building. (For Quads and Stark Hall, please check out at the front desk of Stark Hall)

 This process allows us to manage the number of students in the hall and practice social distancing.

What if I already moved out?

• If you have already moved all of your belongings out and do not need to return to campus, please contact the Coordinator of Campus Life, Ashley Mason, at amason@kilgore.edu to make arrangements for returning your key and getting officially checked out.

Will I receive a refund for the unused portion of my housing and meal plan charges?

• Yes. You will receive the pro-rated adjustment for your housing bill. Refunds will take up to 30 business days from March 22 to complete.

What if I am unable/don’t want to leave? Am I able to stay on campus?

• No. All students are required to leave campus at this time. Please contact the Coordinator of Campus Life, Ashley Mason, at amason@kilgore.edu if you are an international student or have housing insecurities. We are sensitive to all situations and are eager to assist you in working toward a solution for unique situations.

International Students:  

Kilgore College changed my class schedule to all online courses, will this cause me to lose my current SEVIS status?  Kilgore College is working with the Department of Homeland Security’s Student Exchange Visitor’s Program (SEVP) to help our students maintain good standing.  

My Optional Practical Training (OPT) plans have changed due to COVID-19, what do I do?  Make immediate contact with the Office of Admissions and Registrar to speak with the International Specialist at 903-983-8209.

Other international questions – Please contact the Office of Admissions and Registrar to speak with the International Specialist at 903-983-8209.