New after-hours help desk offers technical support to students

Kilgore College students taking May Mini or summer courses can take advantage soon of a new after-hours technical support system open until midnight.

Beginning May 20, the KC Help Desk will be operated by student support technicians from 5 p.m. to midnight, Sundays through Thursdays.

The extended hours will allow students experiencing difficulties logging on to their learning management system accounts or having other technical difficulties.

A recent study of student logins to Blackboard – the KC learning management portal – revealed that peak hours for using the system are from 10 p.m. to 3 a.m.

“Thanks to our U.S. Department of Education Title III grant, we have funding to extend the technical support hours to accommodate our students’ needs at times that are most convenient to them,” said Dr. Mike Jenkins, Executive Vice President and Chief Student Affairs Officer.

Students with technical needs can call 903-988-7522 or email helpdesk@kilgore.edu