BUSINESS LEADERSHIP SKILLS CERTIFICATE
The following three courses can be taken stand-alone or as a part of an eight course certificate. For those who want to advance into a supervisory position, new to management or seeking jobs as managers & need to enhance personal skills. Completers of all 8 courses will receive a 144-hour Business Leadership Skills Certificate. Students have the option to attend face-to-face class meetings or access class meetings using video conferencing.
For more info, contact Brenda Brown at (903) 983-8288 or bjbrown@kilgore.edu.
COMMUNICATION SKILLS FOR MANAGERS & SUPERVISORS
18 hours, $150
(BMGT 1022 – Workplace Communications)
Communication skills essential for supervisors & managers in the workplace. Topics include communication styles, listening/effective verbal/non-verbal communication skills.
Kilgore campus:
BMGT 1022.0002 Q2
Monday-Friday
Begins Jan. 4, 2021
8 a.m. to 12:30 p.m. for 1 week
BMGT 1022.0003 Q3
Monday-Friday
Begins March 1, 2021
8 a.m. to 12:30 p.m. for 1 week
BMGT 1022.0005 Q3
Fridays
Begins May 7, 2021
8 a.m. to 12:30 p.m. for 4 weeks
LEADERSHIP SKILLS FOR MANAGERS & SUPERVISORS
18 hours, $150
(BMGT 1020 – Leadership Skills for Supervisors/Managers)
This course is an overview of the necessary leadership skills required of supervisors and managers in today’s workplace. Emphasis is placed on the role and function of a leader, organizing time, space and information, understanding motivation and behavior, and developing your own leadership style.
Kilgore campus:
BMGT 1020.0002 Q2
Monday-Thursday
Begins Jan. 11, 2021
8 a.m. to 12:30 p.m. for 1 week
BMGT 1020.0003 Q3
Monday-Thursday
Begins March 8, 2021
8 a.m. to 12:30 p.m. for 1 week
BMGT 1020.0004 Q4
Fridays
Begins June 4, 2021
8 a.m. to 12:30 p.m. for 4 weeks
Performance Management Skills
18 hours, $150
(BMGT 1011 – Employee Performance Review)
This course covers the knowledge, skills and processes required for effective human performance with emphasis on the information and competencies required for leaders who are (or soon will be) in a supervisory or management position. Topics covered include setting performance goals, developing, coaching and assisting employees, conducting performance appraisals and handling performance problems.
Kilgore campus:
BMGT 1011.002 Q2
Monday-Thursday
Begins Feb. 8, 2021
8 a.m. to 12:30 p.m. for 1 week
BMGT 1011.003 Q3
Monday-Thursday
Begins April 12, 2021
8 a.m. to 12:30 p.m. for 1 week
PROFESSIONAL BUSINESS SPEAKING SKILLS
18 hours, $150
(POFT 1002 – Business Speaking Skills)
This course covers effective techniques to improve presentation and public speaking skills. Topics include content, voice, body language and use of visual aids. Emphasis is on how to improve listeners’ retention & eye contact when making business presentations.
Kilgore campus:
POFT 1002.0002 Q2
Monday-Thursday
Begins Feb. 1, 2021
8 a.m. to 12:30 p.m. for 1 week
POFT 1002.0003 Q3
Monday-Thursday
Begins April 5, 2021
8 a.m. to 12:30 p.m. for 1 week
QUALITY CUSTOMER SERVICE
18 hours, $150
(POFT 1005 – Introduction to Customer Service)
This course covers the supervisor’s role in the customer service process. Topics include dealing with angry customers, effectively handling customer complaints, and how to develop a quality customer environment in the workplace.
Kilgore campus:
BUSG 1005.0003 Q2
Tuesday-Thursday
Begins Jan. 19, 2021
8 a.m. to 3 p.m. for 1 week
BUSG 1005.0004 Q3
Monday-Thursday
Begins March 22, 2021
8 a.m. to 12:30 p.m. for 1 week
TEAM BUILDING IN THE WORKPLACE
18 hours, $150
(POFT 1019 – Team Building in the Workplace)
This course covers the basic principles of building & sustaining teams in organizations. Topics include team dynamics, process improvement, trust & collaboration, group dynamics, the role of the individual & leadership in the workings of a team.
Kilgore campus:
BMGT 1019.0002 Q2
Monday-Thursday
Begins Jan. 25, 2021
8 a.m. to 12:30 p.m. for 1 week
BMGT 1019.0003 Q3
Monday-Thursday
Begins March 29, 2021
8 a.m. to 12:30 p.m. for 1 week
BMGT 1019.0004 Q4
Fridays
Begins July 2, 2021
8 a.m. to 12:30 p.m. for 4 weeks
WORKPLACE ISSUES FOR MANAGERS AND SUPERVISORS
18 hours, $150
(BMGT 1012 – Fundamentals of Management)
Covers the knowledge, skills & processes required to address today’s workplace issues legally, productively & with sensitivity. Topics include managing workplace diversity, preventing violence & harassment, employment law for leaders & coping with stress in today’s evolving workplace.
Kilgore campus:
BMGT 1012.0002 Q2
Monday-Thursday
Begins Feb. 15, 2021
8 a.m. to 12:30 p.m. for 1 week
BMGT 1012.0003 Q3
Monday-Thursday
Begins April 19, 2021
8 a.m. to 12:30 p.m. for 1 week
WORKPLACE CRITICAL THINKING AND PROBLEM-SOLVING
18 hours, $150
(BMGT 10004 – Workplace Critical Thinking and Problem-Solving)
This course emphasizes structured approaches to critical thinking and problem solving in the workplace. Emphasis is on interpreting data for effective problem solving, recommending corrective action, critical thinking and problem-solving theories, and methods to improve productivity & profitability.
Kilgore campus:
BMGT 1004.0002 Q2
Monday-Thursday
Begins Feb. 22, 2021
8 a.m. to 12:30 p.m. for 1 week
BMGT 1004.0003 Q3
Monday-Thursday
Begins April 26, 2021
8 a.m. to 12:30 p.m. for 1 week