Business Leadership Skills Certificate

The following eight courses can be taken stand-alone or as a certificate. For those who want to advance into a supervisory position, new to management or seeking jobs as managers & need to enhance personal skills. Completers of all 8 courses will receive a 144-hour Business Leadership Skills Certificate.  For more info, contact Brenda Brown at (903) 983-8288 or bjbrown@kilgore.edu.

Communication Skills for Managers and Supervisors

18 hours, $150
(BMGT 1022 – Workplace Communications)

Communication skills essential for supervisors & managers in the workplace. Topics include communication styles, listening/effective verbal/non-verbal communication skills.

Kilgore campus:

BMGT 1022.005 Q3
Thursdays beginning Feb. 20, 2020
6:30 to 9:30 p.m. for 6 weeks

BMGT 1022.006 Q4
Tuesdays beginning June 9, 2020
6:30 to 9:30 p.m. for 6 weeks                           

Leadership Skills for Managers and Supervisors

18 hours, $150

(BMGT 1020 – Leadership Skills for Supervisors/Managers)

This course is an overview of the necessary leadership skills required of supervisors and managers in today’s workplace.  Emphasis is placed on the role and function of a leader, organizing time, space and information, understanding motivation and behavior, and developing your own leadership style.

Kilgore campus:

BMGT 1020.002 Q3
Mondays beginning Feb. 17, 2020
6:30 to 9:30 p.m. for 6 weeks

BMGT 1020.003 Q4
Thursdays beginning June 11, 2020                       
6:30 to 9:30 p.m. for 6 weeks                        

Performance Management Skills

18 hours, $150

(BMGT 1011 – Employee Performance Review)

This course covers the knowledge, skills and processes required for effective human performance with emphasis on the information and competencies required for leaders who are (or soon will be) in a supervisory or management position.  Topics covered include setting performance goals, developing, coaching, and assisting employees, conducting performance appraisals, and handling performance problems.

Kilgore campus:

BMGT 1011.002 Q3
Mondays beginning April 6, 2020
6:30 to 9:30 p.m. for 6 weeks

BMGT 1011.003 Q4
Tuesdays/Thursdays
Begins July 21, 2020
6:30 to 9:30 p.m. for 3 weeks

Professional Business Speaking Skills

18 hours, $150
(POFT 1002 – Business-Speaking Skills)

This course covers effective techniques to improve presentation and public speaking skills.  Topics include content, voice, body language, and use of visual aids.  Emphasis is on how to improve listeners’ retention and eye contact when making business presentations.

Kilgore campus:

POFT 1002.002 Q3
Mondays/Wednesdays
Begins Apr. 28, 2020
6:30 to 9:30 p.m. for 3 weeks

POFT 1002.003 Q4
Tuesdays/Thursdays
Begins June 10, 2020
6:30 to 9:30 p.m. for 3 weeks

Quality Customer Service

18 hours, $150
(BUSG 1005 – Introduction to Customer Service)

This course covers the supervisor’s role in the customer service process.  Topics include dealing with angry customers, effectively handling customer complaints, and how to develop a quality customer environment in the workplace.

Kilgore campus:

BUSG 1005.003 Q3
Tuesdays beginning Feb. 18, 2020
6:30 to 9:30 p.m. for 6 weeks

BUSG 1005.004 Q4
Monday/Wednesday
Begins July 1, 2020
6:30 to 9:30 p.m. for 3 weeks

Team Building in the Workplace

18 hours, $150
(BMGT 1019 – Team Building in the Workplace)

This course covers the basic principles of building & sustaining teams in organizations.  Topics include team dynamics, process improvement, trust & collaboration, group dynamics, the role of the individual & leadership in the workings of a team.

Kilgore campus:

BMGT 1019.002 Q3
Tuesdays/Thursdays
Begins April 7, 2020
6:30 to 9:30 p.m. for 3 weeks

BMGT 1019.003 Q4
Tuesdays/Thursdays
Begins Aug. 11, 2020
6:30 to 9:30 p.m. for 3 weeks

Workplace Critical Thinking & Problem Solving

18 hours, $150
(BMGT 1004 – Workplace Critical Thinking & Problem Solving)

This course emphasizes structured approaches to critical thinking and problem solving in the workplace.  Emphasis is on interpreting data for effective problem solving, recommending corrective action, critical thinking and problem-solving theories, and methods to improve productivity &profitability.

Kilgore campus:

BMGT 1004.002 Q3
Mondays/Wednesdays
Begins May 18, 2020
6:30 to 9:30 p.m. for 3 weeks

BMGT 1004.003 Q4
Mondays/Wednesdays
Begins July 22, 2020
6:30 to 9:30 p.m. for 3 weeks

Workplace Issues for Managers & Supervisors

18 hours, $150
(BMGT 1010 – Introduction to Supervision)

Covers the knowledge, skills & processes required to address today’s workplace issues legally, productively & with sensitivity.  Topics: managing workplace diversity, preventing violence & harassment, employment law for leaders & coping with stress in today’s evolving workplace.

Kilgore campus:

BMGT 1010.007 Q3
Tuesdays/Thursdays
Beginning May 19, 2020
6:30 to 9:30 p.m. for 3 weeks

BMGT 1010.008 Q4
Mondays/Wednesdays
Beginning Aug. 12, 2020
6:30 to 9:30 p.m. for 3 weeks