Information Technology (IT)

If you need IT's help with something computer or phone-related:

If you need help with eLearning:

Call the Instructional Technology Office at (903) 988-3704.

Need to reset your password?

If you have forgotten your password or need to reset your password, click here.

Frequently Asked Questions

How do I access the Wi-Fi at Kilgore College?
  1. Log in to KCNet with your Kilgore College username and password (this is the same password you use to login to computers on campus or login to Blackboard.)
    1. Windows and Mac users – simply enter your username and password.
    2. iOS users – enter your username and password and accept, or trust, the certificate when asked to.
    3. Andriod users – enter your username and password, then enter Kilgore.edu in the domain if required.
    4. Chromebook users – Please call helpdesk at (903) 988-7522 or email us at helpdesk@kilgore.edu for further instruction.
How do I access Blackboard?
  1. Blackboard via AccessKC.
    1. Login to AccessKC and click on the Blackboard link at the AccessKC Dashboard.
  2. Blackboard directly from browser.
    1. Log in to https://kilgore.blackboard.com/ with your student credentials
How do I contact my instructors?

Most instructors’ contact information is listed in the Kilgore College Directory located at https://www.kilgore.edu/faculty/directory

How do I change my password?
  1. If you are logged into a campus computer (in one of the labs/ in the library) hit Ctl+Alt+Del on the keyboard and click on the Change Password option within Windows.
  2. To change the password associated with your AccessKC, Blackboard, Campus Wi-Fi, or campus computer login… please visit https://password.kilgore.edu/ and follow the instructions at the login screen.
  3. Students may change their student email password by going to gmail.com and logging in with the username and password you have assembled on the AccessKC website at https://accesskc.kilgore.edu/
How do I access my student email?

Kilgore College uses Gmail as the backbone for our student email system. Students can access their student email by navigating to https://www.gmail.com/ and logging in with their full email address and default password. This is your Kilgore College username followed by @go.kilgore.edu

How do I add recovery information to my student email?

Once you have successfully logged into your student email… follow the steps below.

  1. Click on the letter in the upper right-hand corner associated with your first name.
  2. Click on Manage Your Google Account
  3. Click on the Security menu option in the left pane

Once you have done this you will see the security options for your student email account.

How do I add recovery information to my student email?

Once you have successfully logged into your student email, follow the steps below:

  1. Click on the letter in the upper right-hand corner associated with your first name.
  2. Click on Manage Your Google Account
  3. Click on the Security menu option in the left pane

Once you have done this you will see the security options for your student email account.

How do I get my transcript?
  1. Current students may use AccessKC to view their unofficial transcript by logging into AccessKC and clicking on the Transcript button at the AccessKC dashboard.
  2. Official transcript request are done through Parchment at:
  3. If you are no longer a currently enrolled student at Kilgore College and you are needing access to your transcripts you will need to contact the Registrar’s Office at (903) 983-8606 or by emailing them at registrar@kilgore.edu.

I am getting an invalid login error when I try to get into AccessKC. What does that mean?

If you are receiving this error message please contact the IT Helpdesk at (903) 988-7522 or by emailing them at helpdesk@kilgore.edu.

How do I access KC financial aid?
  1. Access the AccessKC Aid page by logging into your AccessKC account and clicking on AccessKC Aid. This will bring you to the KC Student Aid Portal. Follow the instructions to gain access here.
  2. If you find that you have locked yourself out of the KC Student Aid Portal; please contact Financial Aid at (903) 983-8211.

Important Files:

For information about Information Technology:

Help Desk (IT)
Information Technology Department
Phone:
(903) 988-7522
helpdesk@kilgore.edu
John Colville
Director
Information Technology Department
Phone:
(903) 988-7438
Office:
Porter Business Admin. Bldg. (PORTR), 115-C
jcolville@kilgore.edu
Rhonda Ainsworth-Ellington
Media/Distance Learning & Computer Technician
Information Technology Department
Phone:
(903) 236-2002
Office:
KC-Longview Hendrix Bldg. (LVHDX), 506
rellington@kilgore.edu
Larry Brooks
Report Writer
Information Technology Department
Phone:
(903) 988-7433
Office:
Porter Business Admin. Bldg. (PORTR)
labrooks@kilgore.edu
Joel Estrada
Systems Administrator - Domain/Server Support
Information Technology Department
Phone:
(903) 983-8261
Office:
Porter Business Admin. Bldg. (PORTR)
jestrada@kilgore.edu
Taylor Fleet
Systems Support Specialist
Information Technology Department
Office:
(903) 983-8689
tfleet@kilgore.edu
Susan Hughes
Systems Support Specialist
Information Technology Department
Phone:
(903) 988-7434
Office:
Porter Business Admin. Bldg. (PORTR)
shughes@kilgore.edu
Chris Jones
Network/Systems Administrator
Information Technology Department
Phone:
(903) 988-3776
Office:
Porter Business Admin. Bldg. (PORTR), 115
cjones@kilgore.edu
Jerry Morris
Systems Support Specialist
Information Technology Department
Phone:
(903) 988-7442
Office:
Porter Business Admin. Bldg. (PORTR)
jmorris@kilgore.edu
Uriel Ramirez
Programmer
Information Technology Department
Phone:
(903) 983-8260
Office:
Porter Business Admin. Bldg. (PORTR)
uramirez@kilgore.edu
Dr. William Stowe
Dean
Information & Instructional Technology
Phone:
(903) 983-8602
wstowe@kilgore.edu
Jeremy Thomas
Database Administrator
Information Technology Department
Phone:
(903) 983-8614
Office:
Porter Business Admin. Bldg. (PORTR), 128C
jthomas@kilgore.edu
Abel Verastegui
IT Helpdesk Supervisor
Phone:
(903) 988-7533
Office:
Woodfin Center (WDFIN), 122
averastegui@kilgore.edu
David Whitfield
Network Administrator for Unified Communications
Information Technology Department
Phone:
(903) 983-8137
Office:
Porter Business Admin. Bldg. (PORTR), 115-G
dwhitfield@kilgore.edu

Offices & Services Offered