What happens if my card is declined?
Your payment will not be processed. The card that is used for making payment must have the same billing information that you entered into our online payment system. This includes the billing zip code. Other reasons for declines include card information on file that differs due to a new expiration date or new security code (CVV). If the decline is due to an invalid expiration date or CVV code, you will need to update your profile with the new card information.
If the decline is due to insufficient funds, you will need to choose a different credit/debit card with sufficient funds. Please note that most debit cards have a daily limit, and often a decline for insufficient funds is really due to a daily limit that isn’t sufficient to cover the charge. Contact your bank at the number listed on the back of the card to have your daily limit temporarily increased and try again.
For questions regarding declined payments, contact Financial Payments at 844-743-5229 or firstname.lastname@example.org
When will my payment be applied to my account balance?
PAY NOW is a real-time payment processor. Your payment will be applied to your account balance immediately. If your payment is later declined by your Credit Card Company or financial institution, your balance will be revised.
I do not feel comfortable paying my bill online. What other payment methods are available?
Paying electronically is the preferred bill payment method, especially when payment deadlines are near, but it is optional. You may send payments by mail or pay in person at the Cashier’s Office on either the Kilgore or Longview campus of Kilgore College. To send a check or money order through the mail to our payment processing center, mail the payment (payable to Kilgore College with your KC student ID number printed clearly on the front of the check) to:
1100 Broadway Blvd.
Kilgore, TX 75662
You may also pay in person. We are located on the west end of the Devall Student Center in Kilgore. We accept cash, checks, debit/credit cards, cashier’s checks or money orders. Or in Longview, you may pay at the Cashier’s Office in the Hendrix Building on the Longview campus of Kilgore College.
For more information about Payment Options:
Cashier’s Office in Longview
Phone: (903) 753-2642
Office: KC-Longview Hendrix Bldg.
Cashier’s Office in Kilgore
Phone: (903) 983-8108
Office: Devall Student Center, 1st Floor
Questions regarding your financial aid award: (903) 983-8211
Questions about your tuition balance: (903) 983-8108
Do I need a certain type computer, software, or web browser to use PAY NOW?
To use PAY NOW or to enroll in a COLLEGE GREEN Payment plan, you’ll need:
A computer or smart phone with an Internet connection.
A current web browser that includes 128-bit encryption. Minimum recommended browser standards are Microsoft Internet Explorer version 9.0 and above, or latest versions of Chrome, Safari and Firefox. The browser must have cookies enabled.
A valid email address to which you have access.
If you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you’ll need to add email@example.com to your email address book.
How does PAY NOW get my balance information?
The online processor system automatically imports your name, student ID and balance due from your AccessKC student account.
Can I adjust my payment amount?
No. Kilgore College does not accept partial payments. If you cannot pay your balance in full, please consider enrolling in a College Green Payment Plan. Payment plans are available for Spring and Fall semesters for tuition/fees and for housing.
Is there a fee associated with using this online payment system?
Yes. A minimal $2.00 fee is collected each time you submit an online payment through PAY NOW. Fees will appear on your statement as a separate charge with the description Kil*COLLEGE FEE.
Will I receive a receipt for the payment?
Yes. You will receive an email confirmation as soon as your payment has been processed. This serves as a receipt. Please be sure that the email address you provided is valid and that you have access to it.